Terms and conditions
1. Purpose
These Terms of Use (hereinafter the “Terms”) are intended to define the conditions for accessing and using L’Agence CX’s e-commerce website (hereinafter the “Site”).
Any use of the Site implies full and unconditional acceptance of these Terms by the user.
The Site notably allows:
- browsing a catalog of automotive parts related to the Citroën CX
- purchasing products online
- accessing a personal customer account
2. Access to the Site
The Site is freely accessible to any user with an internet connection.
Costs related to network access (internet connection, hardware, etc.) remain the responsibility of the user.
The Site publisher endeavors to ensure continuous availability of the service but cannot be held liable for interruptions:
- due to maintenance
- in cases of force majeure
- or in the event of technical failures beyond its control
3. Creation of a User Account
Certain features of the Site require the creation of a user account.
The user agrees to:
- provide accurate and up-to-date information
- maintain the confidentiality of their login credentials
- inform the Site in the event of fraudulent use of their account
The user remains responsible for all actions carried out via their account.
4. Use of the Site
The user agrees to use the Site in compliance with applicable laws and not to:
- disrupt the technical functioning of the Site
- attempt unauthorized access to IT systems
- use or distribute Site content without authorization
- publish unlawful or harmful content
Failure to comply with these obligations may result in suspension or deletion of the user account.
5. Product Information
The parts and items presented on the Site are described as accurately as possible. However:
- photographs and illustrations are non-contractual
- compatibility of parts depends on the specific vehicle
It is the user’s responsibility to verify that parts match their vehicle (manufacturer reference, model, year, engine type, etc.).
The Site cannot be held responsible for incorrect selection by the user.
6. Intellectual Property
All content on the Site (texts, images, logos, databases, graphics, site architecture) is protected by intellectual property laws.
Any reproduction, representation, or use, in whole or in part, without prior authorization is prohibited.
7. Personal Data
Personal data collected on the Site is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French law.
This data may be used for:
- order management
- customer account management
- customer relations
- improving Site services
The user has the following rights:
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right of access: the right to obtain confirmation as to whether their Data is being processed and, where applicable, access to it
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right to rectification: the right to have inaccurate or incomplete Data corrected and, where legitimate, erased
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right to object: the right to object to the processing of Data where legitimate, including for marketing or profiling purposes
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right to restriction of processing: the right to request suspension of processing where legitimate
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right to data portability: the right to receive Data in a structured, commonly used, and machine-readable format and to transmit it to another controller
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right to lodge a complaint with a supervisory authority in the event of unlawful processing
These rights can be exercised by contacting the Site publisher by email at: contact@l-agencecx.fr or via the contact form available on the “Contact Us” page.
8. Cookies
The Site uses cookies in order to:
- ensure proper functioning
- improve user experience
- measure Site traffic
Users can configure cookie settings via their browser or through the consent management tool available on the Site.
9. Liability
The Site publisher cannot be held liable for:
- damages resulting from use of the Site
- improper installation or use of the automotive parts sold
- technical incompatibility with the user’s equipment
Automotive parts must be installed in accordance with Citroën technical recommendations and, where necessary, by a qualified professional. The use of Citroën Technical Manuals is strongly recommended, and compliance with their instructions is mandatory.
10. Modification of the Terms
The publisher reserves the right to modify these Terms at any time.
The applicable version is the one in force at the time of use of the Site.
11. Applicable Law
These Terms are governed by French law.
In the event of a dispute, an amicable solution will be sought first.
Failing agreement, jurisdiction is assigned to the courts within the jurisdiction of L’Agence CX’s registered office.