Shipping and Returns
Shipping your package
Packages are generally dispatched within 2 days after receipt of payment. They are shipped via Colissimo or Chronopost with a tracking number and delivered without signature. Shipments can also be made with signature on delivery. Please contact us before selecting this option, as it incurs additional charges. Regardless of the shipping method chosen, we will provide you with a link to track your package online.
Shipping fees include preparation and packaging costs as well as postage. Preparation fees are fixed, while transport costs vary depending on the total weight of the parcel. We recommend grouping all your items into a single order. We cannot combine two separate orders, and shipping fees will apply to each of them. Your package is shipped at your own risk, but special care is taken with fragile items.
Box dimensions are appropriate, and your items are properly protected.
In the event of visible damage to the parcel, please note any reservations with the carrier and take photos of the package before opening.
L’Agence CX cannot be held responsible for any failure of the postal service.
However, L’Agence CX strives to provide you with the best possible service.